Privacy policy

Privacy Policy

This Privacy Policy applies to the Lumiovelle online store.

We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

1. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: name, surname
  • Contact Data: email address, phone number, billing and shipping address
  • Financial Data: payment details (processed securely via third-party payment providers)
  • Transaction Data: details about payments and orders
  • Technical Data: IP address, browser type, device information
  • Usage Data: information about how you use our website
  • Marketing Data: preferences in receiving marketing communications

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver your orders
  • To manage payments and prevent fraud
  • To communicate with you regarding your order
  • To improve our website, products, and services
  • To comply with legal obligations
  • To send marketing communications (only where lawful and with your consent where required)

3. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contractual necessity: to fulfil your order
  • Legal obligation: to comply with applicable laws
  • Legitimate interests: to improve our services and prevent fraud
  • Consent: for marketing communications where applicable

4. Sharing Your Information

We only share your personal data with trusted third parties where necessary, including:

  • Payment processors
  • Shipping and logistics providers
  • IT and website service providers (such as Shopify)
  • Legal or regulatory authorities when required

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

5. International Transfers

Your personal data may be transferred outside the United Kingdom. When this occurs, we ensure a similar degree of protection is afforded by implementing appropriate safeguards, such as Standard Contractual Clauses.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under UK data protection laws, you have the following rights:

  • The right to access your personal data
  • The right to correct inaccurate data
  • The right to request deletion of your data
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing
  • The right to withdraw consent at any time

To exercise any of these rights, please contact us at contact@lumiovelle.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

9. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content.

You can control or disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

12. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: contact@lumiovelle.com