Shipping policy

Shipping Policy

This Shipping Policy applies to the Lumiovelle online store.

This policy outlines our shipping procedures, delivery times, and related information to ensure full transparency and a smooth shopping experience.

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive a confirmation email with shipping details.

Estimated delivery times vary depending on your location:

Please note that these are estimated delivery times and are not guaranteed.

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time.

While we strive to deliver your order within the estimated timeframe, delays may occur due to factors beyond our control, including:

Lumiovelle is not responsible for delays caused by these external factors.

Once your order has been shipped, you will receive a tracking number via email.

Please allow a few days for tracking information to update.

It is the customer's responsibility to ensure that the shipping address is correct at the time of purchase.

If an incorrect address is provided, we are not responsible for lost or undelivered items.

Lumiovelle is not responsible for lost or stolen packages confirmed as delivered by the carrier.

If you experience issues, we recommend contacting the carrier directly.

For international orders, customs duties and taxes may apply. These charges are the responsibility of the customer.

We are not responsible for delays caused by customs clearance.

If you have any questions about shipping, please contact us:

Email: contact@lumiovelle.com