Terms of Service

Last updated: 28 May 2026

Welcome to Lumiovelle.

These Terms of Service govern your access to and use of our website, products and services. By visiting our website or placing an order with us, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or purchasing from us.

1. About Us

This website is operated by Lumiovelle.

Throughout the website, the terms “we”, “us” and “our” refer to Lumiovelle.

Business name: [Insert legal business name]

Trading name: Lumiovelle

Business address: [Insert business address]

Email: support@lumiovelle.com

Company number: [Insert company number, if applicable]

VAT number: [Insert VAT number, if applicable]

2. Use of Our Website

By using our website, you confirm that you are at least the age of majority in your country, state or region of residence, or that you are using the website with the permission of a parent or legal guardian.

You agree not to use our website or products for any unlawful, fraudulent or unauthorised purpose.

You must not:

• Use our website in any way that may damage, disable or impair its functionality
• Attempt to gain unauthorised access to our systems or customer data
• Use our content, images, branding or product descriptions without permission
• Submit false, misleading or inaccurate information
• Use our website to transmit viruses, malware or harmful code

We reserve the right to refuse service, cancel orders or restrict access to our website if we believe these Terms have been breached.

3. Our Products

Lumiovelle offers jewellery and fashion accessories designed with a minimalist, elegant and premium aesthetic.

We make reasonable efforts to display our products as accurately as possible, including product images, colours, sizes, descriptions and materials. However, we cannot guarantee that your device’s screen will display colours exactly as they appear in real life.

Product measurements may vary slightly due to manual measurement or manufacturing differences.

Unless clearly stated otherwise, any styling props, display items or packaging shown in product images are for presentation purposes only and may not be included with your order.

4. Jewellery Care and Allergies

Jewellery may naturally experience wear over time depending on use, storage, skin type, exposure to water, perfume, cosmetics, sweat, chemicals and humidity.

To help preserve your jewellery, we recommend avoiding direct contact with water, perfume, lotions, cleaning products and harsh chemicals.

If you have sensitive skin or allergies, please carefully read the product description before purchasing. Unless specifically stated on the product page, we do not guarantee that every item is hypoallergenic, nickel-free or suitable for all skin types.

5. Prices and Currency

All prices are displayed in the currency shown on our website at the time of purchase.

We reserve the right to update prices, discounts, product availability and promotions at any time without prior notice.

Price changes will not affect orders that have already been confirmed.

Any applicable taxes, shipping costs or additional charges will be displayed during checkout before you complete your order.

6. Orders

When you place an order on our website, you are making an offer to purchase the selected products in accordance with these Terms.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not necessarily mean that your order has been accepted.

We reserve the right to refuse, cancel or limit any order for reasons including, but not limited to:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraud or unauthorised activity
• Payment issues
• Shipping restrictions
• Errors in your order details

If we cancel your order after payment has been taken, we will refund the amount paid using the original payment method, where possible.

7. Payment

Payment must be made using one of the payment methods available at checkout.

By submitting your payment information, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.

All payments are subject to validation checks and authorisation by the payment provider.

We do not store your full payment card details. Payment processing is handled securely by third-party payment providers.

8. Shipping and Delivery

We aim to process and ship orders within the estimated timeframes shown on our website. Delivery times are estimates only and may vary due to courier delays, customs processing, high demand, public holidays, weather conditions or other circumstances outside our control.

Please ensure that your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

If a parcel is returned to us because of an incorrect address, failed delivery attempt or refusal to accept delivery, additional shipping fees may apply to resend the order.

For more information, please refer to our Shipping Policy.

9. International Orders, Duties and Taxes

If you place an order from outside our main shipping region, your order may be subject to import duties, taxes, customs fees or other charges applied by your local authorities.

Unless clearly stated otherwise at checkout, you are responsible for any customs duties, import taxes or additional charges required by your country.

We are not responsible for delays caused by customs inspections or local import procedures.

10. Risk and Ownership

Risk in the products passes to you when the products are delivered to the delivery address provided in your order.

Ownership of the products passes to you once full payment has been received and the products have been delivered.

11. Cancellations, Returns and Refunds

If you are a customer in the United Kingdom, you may have the legal right to cancel your order within 14 days from the day you receive the goods, subject to certain exceptions.

Once you notify us that you wish to cancel or return an item, you may have a further 14 days to send the item back to us.

Returned items must be unused, unworn, undamaged and in their original packaging, unless the item is faulty, damaged or not as described.

Some items may not be eligible for return for hygiene or customisation reasons, including personalised items or earrings where the hygiene seal has been removed, unless they are faulty, damaged or not as described.

For full details, please read our Returns & Refunds Policy.

12. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at:

Email: support@lumiovelle.com

Please include your order number, a clear description of the issue and photos or videos showing the problem.

Nothing in these Terms affects your statutory rights. Products must be as described, of satisfactory quality and fit for purpose.

13. Promotions and Discount Codes

From time to time, we may offer promotions, discount codes or special offers.

Discount codes must be used before completing checkout and cannot usually be applied after an order has been placed.

Promotions may be subject to additional terms, expiry dates, minimum order values or product exclusions.

We reserve the right to modify, suspend or cancel promotions at any time, where permitted by law.

14. Gift Cards

If we offer gift cards, they will be subject to the terms shown at the time of purchase.

Gift cards are not usually refundable or redeemable for cash, unless required by law.

15. Accuracy of Information

We aim to ensure that all information on our website is accurate, complete and up to date. However, occasional errors may occur, including errors in product descriptions, pricing, availability, shipping information or promotional content.

We reserve the right to correct errors, update information, cancel orders or change product details at any time, where permitted by law.

16. Account Information

If you create an account on our website, you are responsible for keeping your login details confidential.

You agree to provide accurate, current and complete information and to update your information when necessary.

You are responsible for all activity that occurs under your account.

17. Intellectual Property

All content on this website, including our brand name, logo, product images, text, graphics, design, layout, icons and other materials, belongs to Lumiovelle or our content providers and is protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, sell or use any part of our website or branding without our prior written permission.

18. User Reviews, Comments and Submissions

If you submit reviews, comments, photos, feedback or other content to us, you agree that we may use, display, reproduce or share that content for business, marketing or customer service purposes, where permitted by law.

You must not submit content that is unlawful, abusive, defamatory, misleading, offensive, infringing or harmful.

We reserve the right to remove or refuse any user content at our discretion.

19. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Lumiovelle.

We are not responsible for the content, privacy practices, policies or actions of third-party websites.

You access third-party websites at your own risk.

20. Privacy and Personal Data

Your privacy is important to us.

Our collection and use of personal data is explained in our Privacy Policy. By using our website, you agree that we may collect and use your information in accordance with our Privacy Policy.

21. Limitation of Liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any rights you have under consumer protection law.

To the fullest extent permitted by law, Lumiovelle shall not be liable for indirect, incidental, special or consequential losses, including loss of profit, loss of business, loss of revenue or loss of data arising from your use of our website or products.

We do not guarantee that our website will always be available, uninterrupted, secure or free from errors.

22. Events Outside Our Control

We will not be responsible for any failure or delay in performing our obligations where such failure or delay is caused by events outside our reasonable control.

This may include courier delays, customs delays, strikes, natural disasters, technical failures, supply chain disruption, war, civil unrest, government actions, pandemics or other circumstances beyond our control.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, products, services or legal obligations.

The latest version of these Terms will always be available on this page.

Your continued use of our website after any changes are posted means that you accept the updated Terms.

24. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be treated as removed from these Terms, and the remaining sections will continue to apply.

25. Governing Law

These Terms are governed by the laws of England and Wales, to the extent permitted by law.

If you are a consumer, this does not affect any mandatory rights you may have under the laws of the country where you live.

26. Contact Us

If you have any questions about these Terms, please contact us:

Lumiovelle
Email: support@lumiovelle.com
Business address: [Insert business address]